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HLC/NCA Accreditation at Phoenix College         


  

                   

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Criterion Committees:
Criterion 1
Criterion 2
Criterion 3
Criterion 4
Criterion 5

 

 

 

  

HLC SELF-STUDY

Criterion # 5 Subcommittee Meeting

February 23, 2004

Members Present:  Cheryl A., Julie S., Christy S., Sara R., Nan R., Trino S., Rebecca V., Cassandra K., Nellie T., Dianne G., Joseph K., Raul S., Frank L., Brent J.

Review of Minutes

Members reviewed minutes from January meeting for review with corrections noted.  Members were informed that minutes from the February 11th meeting were incomplete and would be resubmitted to the committee at our next meeting.

Definition of Engagement and Service

The definition of “Engagement and Service” as describe in the HLC Handbook was reviewed.  The committee then discussed the definition of Engagement and Service at Phoenix College as:

Guided by the mission of the college and driven by dialogue across different levels of the institution and community, Engagement and Service at Phoenix College is expressed by programs and activities which serve the common good  and are deemed valuable and beneficial for both the institution and the community.  There is an interaction between the institution and the community which involves listening to each other’s needs and creating opportunities for the “mutual benefit” of the students, institution and community. 

Examples of Assessing Effective Engagement and Service

CTE :                                      Survey of department chairs and external constituents at program level to determine needs and satisfaction with services delivered

ADVISORY                            Survey students, graduates, program and employers

COMMITTEES:                     Job placement occurs within departments

RECRUITMENT                    High school counselors’ needs surveys

AND RETENTION:

DENTAL, THERAPEUTIC   Conducts exit interviews of students

MASSAGE PROGRAMS:   (Do other depts. do this?)

                                    (Does A&R do exit interviews)

                                    (Does Title V do this?   Ask Maria Enciso)

ALUMNI:                                 5 years ago, conducted survey of 15,000 grads, received 600 surveys.   Results used to structure the Office of Alumni and Development.

MARKETING                         Web stories – articles on web re: activities on                 

& P.R.                                     campus and in community.  President’s update for internal communications

PRESIDENT’S                      Roundtable meetings

OFFICE                                  All Employee meetings bring internal community in touch with information on campus and community

STAFF DEV:                         Day of Learning across campus for all employees

GAPS IN ASSESSING EFFECTIVE ENGAGEMENT AND SERVICE

What systematic way is used to evaluate whether the service is valuable or beneficial (per definition above)?

Beyond the department level, where does assessment and evaluation of effective Engagement and Service occur at PC? 

Occupational programs go through program review with Dean of Instruction

Academic Departments work through Instructional Councils, Curriculum department, Dean of Instruction office.  In addition, Articulation Task Forces made up of university and community college faculty review curriculum based on changes proposed by either institution. 

Student Services discuss service area needs and ways to continually improve

WHAT DO WE WANT TO DO WITH THIS COMMITTEE (GOALS)

  1. How does PC define “who are our constituents”  -- DEFINE THE TERM CONSTITUENTS.   See prior minutes for committee’s definition of constituents
  1. How do we know what our constituents want?  Describe PC’s current assessment of  constituencies’ needs AND
  1. Describe how we currently share information about needs which may need to be addressed by more than one area.
  1. Outline PC’s current strategies for communicating with its constituencies.
  1. Compile current program and activities relating to Engagement and Service at Phoenix College
  1. Evaluate the effectiveness of our current programs
  1. Describe current processes for sharing successes and failures across institution, and between instructional and service areas i.e. Chairs’ mtg, Conversation and Cuisine, others?

           

                                   

 

                                                                                                                                                                                                                                                                                   
   


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