Step 1: Find Your MEID and Password

· To discover your Maricopa Enterprise ID (MEID), click the New Users – Lookup User ID link under Students.

· Follow the steps on the MEID Lookup page to retrieve your MEID, set your challenge questions and choose a new password.

· Problems retrieving your MEID? Call the 24x7 Blackboard Help Desk at 1-888-994-4433.

· You will use the Student Personal Administration Tool to manage your password.

Step 2: Gmail and Blackboard

· All students have Gmail addresses. The Gmail address is loaded into Blackboard and cannot be changed. You can forward your Gmail to a different email address.

· See the GoogleApps@Maricopa page for more information.

Step 3: Configure Your Browser

· Before using Blackboard, there are a few changes you should make to your browser of choice. (NOTE: Firefox is the recommended browser; Chrome is not supported.)

· Follow the steps located under ‘Browser Setup Documents’ on the System Requirements tab of the Maricopa Student Support Center.

Step 4: Login to Blackboard

· Go to Maricopa’s Blackboard login page.

· Use your MEID and password to login.

· You will be directed to the My Institution tab. Your courses will display under the My Courses area.

· If your course is not listed, check the start date on the online course schedule. Courses are not available until your instructor sets the course availability and your class may not be available until the class start date.

Step 5: Enter Your Course

· To enter your course, click on the hyperlinked course title under My Courses.

· When you enter the course, you will see a course menu on the left hand side. Use the course menu to navigate your course.

· Read over the welcoming announcements and thoroughly review both the course syllabus and the course schedule.

Step 6: Troubleshooting

· You can’t find your MEID or are unable to login to Blackboard.

o Call 1-888-994-4433, the 24x7 Blackboard Help Desk.

· There are no classes listed once logged in.

o You may be trying to access a course that is not available. Instructors control the start date of courses.

o The course may have been canceled due to low enrollment. You can check on the class status by going to the class schedule. If your course/section is listed, it is still available. If your course is not on the list, it may have been canceled. Please call Admission and Records to verify the course status (602.285.7777).

Blackboard Student Guide and Help Materials

· You can get instructions on how to use Blackboard tools from within Blackboard itself. From the Course Tools area of the course menu, click on User Manual for online instructions.

· Use the online resources available from Maricopa’s Blackboard Student Support Center.

· View and print the Blackboard 9.0 Student Guide from the PC Online.

· Visit the Computer Commons in the lower level of the Library for in-person Blackboard orientations.